Digital Data Client Service Representative

Client Services – Anaheim, California
Department Client Services
Employment Type Internship
Minimum Experience Entry-level

Who is Brandify?

Brandify is an industry-leading provider of location-based digital marketing solutions that provides brands with a better understanding of their connection to their customers. Brandify does this by capturing incredibly powerful data as well as providing strategy and customized services to help brands maximize their online presence and drive customers to their locations. For 20 years now, Brandify powers more than 500 brands and serves more than 4.5 million brick and mortar locations, globally reaching millions of consumers daily. Brandify's mission is to leverage location technology to transform the way businesses connect to consumers while offering unrivaled personal service.

You?

We are looking for a customer-oriented service representative.

What does a Customer Service Representative do?

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer account(s) might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

  • Experienced Phone Presence 
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team targets for satification
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Compensation: In addition to competitive compensation Brandify offers full benefits, a comfortable casual working environment, 3 weeks paid vacation, a huge eLibrary full of books and videos, education reimbursement, 401k plan and many more. We are committed to the excellence of our team and will continue to foster growth by treating our employees well!

EEO Statement: Brandify is an equal employment opportunity (EEO) employer. Brandify's CEO and senior leadership team have the responsibility to monitor progress, reinforce policies and hold the organization accountable to meet its objectives.

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  • Location
    Anaheim, California
  • Department
    Client Services
  • Employment Type
    Internship
  • Minimum Experience
    Entry-level
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